Purple hat

Carrier 
All orders are shipped via Australia Post.

Order Processing 
Please allow up to 3 business days for your order to be processed and dispatched after payment is confirmed. Orders are not processed on weekends or public holidays.

Tracking 
Once your order has been dispatched, you will receive a shipping confirmation email with your Australia Post tracking number. You can track your parcel at auspost.com.au.

Shipping Rates 
Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Delays 
During peak periods (e.g., Melbourne Cup Carnival, spring racing season, Christmas), processing and delivery times may be longer than usual. We appreciate your patience.

Lost or Damaged Parcels 
If your order arrives damaged or faulty, please contact us within 2 days of receiving item to arrange a store credit or a refund.